01.

When will my order arrive
once I've placed it?

Our processing time is 3-5 business days, which does not include shipping time.  You can anticipate receiving it anywhere from 1.5-2 weeks after ordering! If you're curious about the estimated shipping and arrival time, Etsy provides dates when you're placing your order!

02.

Do you offer upgraded shipping
when placing an order?

Yes! Absolutely! When you're walking through the checkout process, please make sure to select Expedited Shipping to ensure your product arrives more quickly. 

03.

What is your return and
exchange policy? 

Due to the handmade, custom nature of our business, no orders are eligible for refunds or exchanges.  Each item is carefully crafted upon receiving the order, and is made at the time your order is placed. Please make sure to specify any personalization requests in the notes section clearly.

04.

What happens if I decide I want to add another item to my order?

Please reach out! If you've placed two unique orders and are charge shipping for both, please send me a message on Etsy. I will bundle your order for you and refund your secondary shipping charge.

05.

Do you offer free shipping 
on your orders?

Actually, yes!! If you place an order on Etsy and your order total is $35 or more, you will automatically get free shipping! What a great deal! 

06.

Are we able to shop in person,
or are you online only?

While our primary location of business is online, we do have a gorgeous kiosk located at The Painted Tree in Mansfield, TX!  Our address is 1551 U.S. 287 Frontage Rd #801, Mansfield, TX 76063.  Stop by and browse our current stock any time!

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FREQUENTLY ASKED QUESTIONS

I love these cupcake toppers! I messaged the shop when I saw they were sold out and got an immediate response and was told they were available again. They are good quality and the customer service was wonderful!

-Teresa

Oh my goodness, this is the cutest cake topper ever. The personal touch with the candle and the thoughtful note wishing my son a happy birthday made this even more special. Thank you so much!!!

-Crissy

My God daughter LOVED the topper.. Thank you so much for the very last minute request. Just like the other 2 toppers you’ve done for me it was PERFECT!

-Jolinda

Easiest five star rating I’ve ever given on this app. Kristen was extremely pleasant to work with and I hope to have reason to support her again in the future. She was responsive, kind, and was willing to make our banner quickly so I could get it in time for my sons party. The banner was perfect, exactly as advertised, and she went above and beyond to make sure I would have it on time. 10/10

-Kimberly

I ordered a cake topper, stickers for my newly named baking business, and hot cocoa bomb tags! Kristen did an amazing job on all, and my order was shipped quickly and without an issues! I have gotten toppers before from her but not the other things. As usual her work is amazing! Thank you Parties That Twinkle!

-Lorraine

Wow!!! Kristen is amazing! This was a custom order and she nailed it perfectly! She was so attentive to everything I wanted. I purchased this for a fake Candyland cake, but if you’re thinking outside the box, these would make perfect tree ornaments! Now, about the item itself….soooo cute and beautifully crafted! Love it, and I’ll definitely be ordering more!

-Beth

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